Our work

This section of the site provides more information about the day-to-day work of our project. We produce information on a number of different topics. You can find out more about these in our patient information section. Our work plans give more detail about the work we will undertake each year.

We aim to produce and update information for patients covering their rights in relation to their healthcare.  From time to time we decide we need to produce new information about a particular topic. This might be because of changes to the law which affect people’s rights. Sometimes we give information about changes in the way the NHS works. For example, in April 2005 changes were made to the way the NHS deals with complaints - our leaflet, Making a complaint about the NHS, explains how the procedure works.

We always produce our leaflets in a number of different languages and formats to make sure that our information is available to as many people in Scotland as possible. To enable us to do this consistently we have developed an alternative formats policy.

We also think that it is important for patient information to be evaluated, to ensure that it meets the needs of patients and that it is easily accessible at the point of need. You can find out more about the way our information has been used in our evaluation reports.

Page last edited: 01 December 2009