Other HRIS reports
NHS board contacts event report
In response to requests for a follow up, HRIS hosted the second yearly event for its NHS board contacts on 7 October 2010. This provided an opportunity for NHS board contacts to comment on the changes implemented as a result of last year's event; highlight difficulties they may face in fulfilling their role; share good practice; and give their views on the work HRIS will be involved in over the coming months. Carole Millar of Carole Millar Research facilitated discussions on the day. You can get a copy of her report here.
To find out more about this event email the team.
Mystery shopping
We wanted to find out if members of the public are able to get copies of our information leaflets from their health board, and from NHS services (for example, GP surgeries, pharmacies and hospitals) in their local area. We also wanted to find out if NHS staff are aware of our information.
To do this, we asked the Scottish Consumer Council's Consumer Network volunteers to carry out some mystery shopping exercises. You can read about the research and its findings in the mystery shopping report. We would like to thank all the volunteers who took part in this research.
How the NHS use HRIS information
We have evaluated how NHS boards are using the following information:
- our 'Making a complaint about the NHS' and 'The NHS and You' information leaflets (2006);
- our information in other languages and formats (2005); and
- our 'Confidentiality - it's your right' and 'How to see your health records' information leaflets (2004).
Evaluation report: Use of 'Making a complaint about the NHS' and 'The NHS and You' by NHS boards. Early in 2006 we carried out an evaluation exercise to find out how boards are making use of our 'Making a complaint about the NHS' and 'The NHS and You' information (standard leaflets and the alternative formats). The exercise was carried out in a similar way to the other evaluations described on this page.
Evaluation report: How are our alternative formats being used by NHS boards? At the end of 2005, we carried out an evaluation exercise to find out how NHS boards have used the alternative formats of our first two leaflets ‘Confidentiality – it’s your right’ and ‘How to see your health records’. Our named contact at each NHS board was asked to respond to a series of questions about:
- the uptake of our information in alternative formats;
- feedback received from patients and carers;
- awareness of the formats amongst relevant groups and organisations;
- ways of increasing the availability of our information to patients.
Evaluation report: Use of HRIS information products by NHS boards In 2004, we finalised the production of out two patient information leaflets: 'Confidentiality - it's your right' and 'How to see your health records'. We also designed a poster publicising the availability of the 'Confidentiality - it's your right' leaflet.
To increase the accessibility of this information, we produced the leaflets in a number of different formats. We sent master CDs of our information products to all local NHS boards throughout Scotland, and to four special health boards for use in their health board areas.
To ensure we were meeting our aim of reducing the burden of information production on NHS boards, we carried out an evaluation of how boards were making use of our first two information products. This was done using a short questionnaire which was sent to our contact at each NHS board.
Page last edited: 14 October 2011