HRIS eNewsletter

July 2012, Issue 22

Welcome to the last edition of our eNewsletter. In this, you can find out about the work we've been doing over the past few months and about our future.

On 1 August 2012 we will become part of NHS 24’s Health Information Services Team and be based at the NHS 24 Contact Centre.

From that date, you will be able to contact HRIS:

• by post to Health Information Services, NHS 24, Golden Jubilee National Hospital, Beardmore Street, Clydebank G81 4HX
• by phoning 07917 084 090           
• by emailing nhs.inform@nhs24.scot.nhs.uk

HRIS have continued to work with the Scottish Government on the development of The Charter of Patient Rights and Responsibilities and supporting information. The Charter is a requirement of the Patient Rights (Scotland) Act 2011 and must be published by 1 October 2012. The intention is for the supporting information to be available by this date. The Scottish Government completed a formal public consultation of the draft Charter on 25 June 2012 , and are now in the process of analysing the responses. On conclusion of the analysis, HRIS will work with the Scottish Government to incorporate this into the final draft of The Charter. The draft supporting information is currently being user-tested. We have appointed The Research Shop to carry out this work which will be completed by 17 August 2012. The user-testing has involved members of the public and staff from both the voluntary sector and the NHS who have a role in supporting patients who use NHS services. For more information about this work, contact the team.

HRIS have been working with The Scottish Government and key stakeholders to develop information on how the rights described in the Charter of Patient Rights and Responsibilities apply to children and young people under the age of 18.  The aim is to publish a version of the Charter specifically for this age group.

This version of the Charter will also be for anyone who needs to know about the health rights of people who are under 18 - for example, parents, carers and health workers.

In June 2012 we brought together stakeholders to advise on the direction of this work. We are also currently working on a draft factsheet and are considering other formats in which this information can be made available.

For more information about this work, contact the team.

(News article published: 25 July 2012) 

We have now completed version 5 of the national leaflet on making a complaint about the NHS. This revision reflects revised Scottish Government guidance and also includes information about how to give feedback to the NHS. The title of the leaflet is now Giving feedback or making a complaint about the NHS. We have also revised the fourteen local board versions of the leaflet to take into account changes in contact details. The revised information is currently available From the Patient information section in the following formats: A5 leaflet, A4 downloadable factsheet, audio (English), easy to read and large print. Over the coming weeks we will publish a BSL version and dual translations in Arabic, Bengali, Chinese, French, Hindi, Lithuanian, Polish, Russian, Spanish and Urdu. For more information about this work contact the team.

We are just about to publish version 3 of  Have your say! Your right to be heard. This tells young people how they can give feedback, comments, suggestions, concerns or complaints about their health care and treatment. It will be available as an A4 downloadable factsheet or as an A5 leaflet (this format is for commercial printing) over the few days. This revision takes account of new Scottish Government guidance. For more information about this work, please email the team.

We've just published an updated version of the complaints poster: Help your NHS get it right! The print files can be downloaded from the Professionals section of this website. For more information about this work contact the team. .

This is the last edition of our eNewsletter. NHS 24’s Health Information Services Team are developing a new e-bulletin. This will include updates on our work and we are planning to send the Health Information Services Team e-bulletin to all HRIS eNewsletter subscribers.

If you don't want us to do this, please use the 'unsubscribe me' link and we will delete your details from our list.

We have recently revised the Scottish Government leaflet The NHS Chronic Medication Service at your local pharmacy. This leaflet tells you about a service for people with a long-term condition. The service is available from pharmacies across Scotland. You can download a copy of this leaflet from the Patient information section of our website. For more information about this contact the team. .