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What if I'm not happy about the way the NHS has handled my complaint?
The Scottish Public Services Ombudsman (SPSO)
- If the NHS has fully investigated your complaint and you are still not
happy, you can ask the SPSO to consider
your complaint further.
- The SPSO cannot normally look at complaints more than 12 months after you became aware of the matter you want to complain about. Sometimes this time limit will not apply. Please contact the SPSO for more information.
- The SPSO cannot look at matters that have been or are being considered in court.
- If you are not happy with the way the NHS is dealing with your complaint, for example, if you think it is taking too long, you can contact the Scottish Public Services Ombudsman.
- The Ombudsman does not take up all cases and will decide whether or not to investigate your complaint further.
- The contact details for the Ombudsman are:
The Scottish Public Services Ombudsman (SPSO)
Freepost EH641
Edinburgh
EH3 0BR
Phone 0800 377 7330
Text message 07900 494 372
Email ask@spso.org.uk
Website www.spso.org.uk
Page last edited: 30 July 2010