- Patient information
- Information about health rights
- Information for young people
- Information for carers
- Information about health services
- Other languages and formats
- Local NHS contact details
Now replaced and superseded by Your health, your rights factsheet Feedback and complaints: how to have a say about your care and have any concerns dealt with. (Version 1, produced in October 2012 - revision date October 2014)
Who can help me with my complaint?
Patient advice and support
- If you would like to speak to someone for advice or help with making a complaint please ask a member of staff for details about the Patient Advice and Support Service (PASS) which is available through local citizens advice bureau.
Advocacy
- If you want someone to help you express your views, you can ask for an advocate. An advocate is independent of the NHS and can help make sure your views are heard and get you access to the information you need to make your own decisions. Your local NHS board or complaints officer will be able to tell you about advocacy services in your area.
Mediation
- Mediation means bringing people together to try to resolve a problem.
- An independent mediator can try to help you and the person you have complained about agree what should happen next.
- Mediation can only be used if you and the person you've complained about both agree to it.
- If you want to find out more about mediation, ask the person who is dealing with your complaint.
What if I change my mind after I've complained?
- You can change your mind about making a complaint at any time. Please let a member of NHS staff know as soon as possible. It would be helpful if you could write and tell them, but otherwise a phone call will do.
Page last edited: 11 April 2013