- Patient information
- Information about health rights
- Information for young people
- Information for carers
- Information about health services
- Other languages and formats
- Local NHS contact details
Where to get more information
- Information about NHS services
- Information, advice and advocacy
- Information about standards
- Information about health rights
Information about NHS services
- Phone the NHS Helpline free on 0800 22 44 88 (textphone 18001 0800 22 44 88) for reliable information about illnesses and conditions, NHS services and current health issues.
- Phone NHS 24 on 08454 24 24 24 (textphone 18001 08454 24 24 24) if you're unwell and feel you can't wait until your GP surgery is open (calls are charged at local rates).
- The NHS 24 website has general information about illnesses and conditions, NHS services and current health issues. You can also find details about your local services, including GPs, dentists and community pharmacies (chemists).
- Contact your local NHS board for more about local NHS services. You can find the contact details in the phone book under ‘health services’ or by phoning the NHS Helpline on 0800 22 44 88.
Information, advice and advocacy
- Contact your local citizens advice bureau for free, confidential and independent advice on a wide range of issues, including NHS services and your rights. If you would like to speak to someone for advice or help with raising a concern or making a complaint about the NHS, your local bureau will provide independent advice and support. To find your nearest branch, look in your local phone book or visit Citizen Advice Scotland's website.
- Contact the Scottish Independent Advocacy Alliance by phoning 0131 260 5380 or by visiting their website for more about advocacy or to find an independent advocacy organisation in your area.
- If you can’t make decisions for yourself, or can’t tell others your decisions, this is called ‘incapacity’. For more information about the rights of adults with incapacity, contact:
The Office of the Public Guardian (Scotland)
Hadrian House
Callendar Business Park
Callendar Road
Falkirk FK1 1XR
Phone: 01324 678 300
Email opg@scotcourts.gov.uk
Website www.publicguardian-scotland.gov.uk
- For more about the rights of children and young people, contact:
The Scottish Child Law Centre
54 East Crosscauseway
Edinburgh EH8 9HD
Information helpline: 0131 667 6333
Freephone number for under 18s: 0800 328 8970
Free text enquiry service 80800 (text 'SCLC' followed by your question. Replies will be sent by text to your mobile phone.
Email enquiries@sclc.org.uk
Website www.sclc.org.uk
- For more about the rights of people with a mental illness, learning disability, dementia or other mental disorder, contact:
The Mental Welfare Commission for Scotland
Thistle House
91 Haymarket Terrace
Edinburgh EH12 5HE
Phone: 0131 313 8777 or 0800 389 6809
Email enquiries@mwcscot.org.uk
Website www.mwcscot.org.uk
Information about standards
NHS Quality Improvement Scotland (QIS) has been set up to improve the quality of care the NHS provides. It sets standards for NHS services in Scotland. It monitors and reviews services regularly to make sure the NHS meets the standards described in this information.
- You can see reports of any inspections or reviews of services that take place
- NHS Quality Improvement Scotland can give you information about the standards the NHS is expected to meet.
You can contact NHS Quality Improvement Scotland at:
Elliott House
8-10 Hillside Crescent
Edinburgh
EH7 5EA
Phone 0131 623 4300
Textphone 0131 623 4383
Email comments.qis@nhs.net
Website www.nhshealthquality.org
Information about health rights
- Confidentiality - it's your right: how the NHS protects your personal health information
- How to see your health records
- Making a complaint about the NHS
- Consent - it's your decision: how you should be involved in decisions about your health care and treatment.
- Health care for overseas visitors
Information for children and young people
back to topPage last edited: 02 October 2009