Who to complain to...
If you want to make a complaint about the NHS, you can find the relevant local contact details here.
You can find out more about your rights to complain in our leaflet Making a Complaint.
Click on the map to find the contact in your area or click on the heading for your local NHS board below.
- NHS Ayrshire & Arran
- NHS Borders
- NHS Dumfries & Galloway Board
- NHS Fife
- NHS Forth Valley
- NHS Grampian
- NHS Greater Glasgow and Clyde
- NHS Highland
- NHS Lanarkshire
- NHS Lothian
- NHS Orkney
- NHS Shetland
- NHS Tayside
- NHS Western Isles
NHS Ayrshire & Arran
If you want to complain about NHS services in Ayrshire and Arran, contact:
Patient Relations and Complaints Team
NHS Ayrshire & Arran
Eglinton House
Ailsa Hospital
Dalmellington Road
Ayr KA6 6AB
Phone: 01292 513 620
NHS Borders
If your complaint is about a hospital, or community or mental health services, please contact:
Complaints Officer
NHS Borders
Borders General Hospital
Melrose TD6 9BS
Phone: 01896 826 719
NHS Borders Chief Executive is responsible for the management of complaints. You can contact the Chief Executive at:
NHS Borders Headquarters
Newstead
Melrose TD6 9DA
Phone: 01896 825 525
Family Health Services
If your complaint is about a GP surgery, an NHS dental surgery, an NHS optician's practice or a community pharmacy, these services have a complaints procedure based in the practice. Complaints should be directed there in the first instance.
If you do not feel comfortable doing this, for patients in the NHS Borders area, NHS Lothian may be able to act as an intermediary between you and these services, to help resolve any differences. For assistance with this or for further information or advice on how to complain about these services, please contact the office:
NHS Lothian Complaints Team
Waverley Gate
2nd Floor
2-4 Waterloo Place
Edinburgh EH1 3EG
Phone: 0131 536 3370
NHS Dumfries & Galloway
To make a complaint about services provided by NHS Dumfries & Galloway, contact:
Patient Services Department
NHS Dumfries & Galloway
Crichton Hall
Bankend Road
Dumfries DG1 4TG
Phone: 01387 272 733
NHS Fife
To make a complaint about NHS Fife, contact:
Fife NHS Board
Hayfield House
Hayfield Road
Kirkcaldy
Fife KY2 5AH
Phone: 01592 648 153
Email: patientrelations.fife@nhs.net
Website: www.nhsfife.scot.nhs.uk
NHS Forth Valley
To make a complaint about services in Forth Valley, including services provided outside of normal GP surgery hours, contact:
NHS Forth Valley Patient Relations and Complaints Service
Administration Office
Westburn Avenue
Falkirk FK1 5SU
Phone: 01324 678 530
E-mail: FV-UHB.complaints@nhs.net
NHS Grampian
For enquiries about complaints or to make a complaint about services in Grampian, including services provided outside of normal surgery hours, contact:
Feedback Service
NHS Grampian
St Martin's House
181 Union Street
Aberdeen AB11 6BB
Phone: 0845 337 6338
NHS Greater Glasgow and Clyde
Complaints Officers in NHS Greater Glasgow and Clyde can be contacted as follows:
Acute Services
To make a complaint about:
- surgery and anaesthetic services
- orthopedics
- critical care and pain clinic
- ear, nose and throat services
- ophthalmology (eyes)
- digestive diseases
- endoscopy and colonoscopy
- urology
- audiology
- outpatients
- pre-assessment clinics
contact:
Complaints Office
1st Floor McQuaker Building
Victoria Infirmary
Glasgow G42 9TY
Phone: 0141 201 5100
To make a complaint about :
- Beatson Cancer Centre
- oncology services
- plastic surgery and burns unit
- neurology
- neurosurgery
- spinal injuries
- diagnostic services
- renal medicine
- homoeopathic hospital
- laboratory medicine
- nuclear medicine
- clinical physics
- facilities
- oral health services
- woman and children's services
- regional services
- health records
contact:
Complaints Office
Glasgow Royal Infirmary
Castle Street
Glasgow G4 0SF
Phone: 0141 211 5112
To make a complaint about :
- emergency care and medical services
- acute medical receiving
- dermatology
- general medicine
- cardiology
- gastroenterology
- rheumatology
- respiratory services
- diabetics
- infectious diseases
- medicine for the elderly
- palliative care
- weight management services
contact:
Complaints Office
Western Infirmary
Dumbarton Road
Glasgow G11 6NT
Phone: 0141 211 2926
Mental Health Services
Complaints about all mental health services should be directed to the relevant Community Health Partnership (CHP) or Community Health Care Partnership (CHCP) below, except for those which relate to Forensic Mental Health Services, Learning Disability Assessment and Treatment and longer stay residential facilities in Glasgow City. For those latter facilities/services contact:
Glasgow City CHP
William Street Clinic
120 William Street
Glasgow
G3 8UR
Phone: 0141 314 6222
To make a complaint about children's mental health services, contact:
Glasgow City CHP - North East Sector
Templeton Business Centre
62 Templeton Street
Bridgeton
Glasgow G40 1DA
Phone: 0141 277 7450
Glasgow City CHP - North West Sector
Gartnavel Royal Hospital
Modular Building
1055 Great Western Road
Glasgow G12 0XH
Phone: 0141 211 0370
East Renfrewshire CHCP
1 Burnfield Avenue
Giffnock
Glasgow G46 7TL
Phone: 0141 577 3839
Glasgow City CHP - North East Sector
Templeton Business Centre
62 Templeton Street
Bridgeton
Glasgow G40 1DA
Phone: 0141 277 7450
Renfrewshire CHP
Management Office
Renfrewshire House
Cotton Street
Paisley PA1 1AL
Phone: 0141 842 6231
West Dunbartonshire CHCP
West Dunbartonshire Council
Garshake Road
Dumbarton
West Dunbartonshire G82 3PU
Phone: 01389 737 599
Glasgow City CHP - South Sector
Forsyth House
151 Coplaw Street
Glasgow G42 7DE
Phone: 0141 276 6707
East Dunbartonshire CHP
CHP Offices
Stobhill Hospital
300 Balgrayhill Road
Glasgow G21 3UR
Phone: 0141 201 4217
Inverclyde CHCP
Kirn House
Ravenscraig Hospital
Inverkip Road
Greenock PA16 9HA
Phone: 01475 715 377
Prison Healthcare Complaints
From 1st November 2011, the NHS becomes responsible for the provision of healthcare within the Prison Service. Complaints about prison healthcare at Barlinnie, Greenock and Low Moss Prisons should be directed to:
Prison Healthcare Complaints
Glasgow City CHP
William Street Clinic
120 William Street
Glasgow
G3 8UR
Phone: 0141 314 6222
Complaints about services managed by North Lanarkshire CHP and South Lanarkshire CHP should be directed to:
Patient Services Department
NHS Lanarkshire Headquarters
Kirklands
Fallside Road
Bothwell
G71 8BB
Phone: 01698 858 321
If you do not know which Partnership is responsible for the service you wish to complain about, please visit the NHS Greater Glasgow and Clyde website, or phone 0141 314 4193 for help in directing your complaint.
Family Health Services
If your complaint is about a GP surgery, NHS dental surgery, an NHS optician's practice or a community pharmacy, these services have a complaints proceudre based in the practice. Complaints should be directed there in the first instance.
If you do not feel comfortable doing this, the Health board may be able to act as an intermediary between you and these services. For help with this or for further information or advice on how to complain about these services, please contact the following office:
Complaints Office
Clinical Governance Support Unit
Ward 3
Dykebar Hospital
Grahamston Road
Paisley PA2 7DE
Phone: 0141 314 4193
If you want to complain about NHS Greater Glasgow and Clyde's services, contact:
NHS Greater Glasgow and Clyde
J B Russell House
Corporate Headquarters
Gartnavel Royal Hospital
1055 Great Western Road
Glasgow G12 0XH
Phone: 0141 201 4477
NHS Highland
If you want to complain about NHS services in Highland, contact:
The Complaints Team
NHS Highland
PO BOX 5713
Inverness IV1 9AQ
Phone: 01463 705 997
Email: nhshighland.complaints@nhs.net
NHS Lanarkshire
To complain about services provided by NHS Lanarkshire in the community, including the out-of-hours service, or for advice on complaining about your GP surgery, NHS dentist, optician or community pharmacist, please contact:
Patient Services Department
NHS Lanarkshire Headquarters
Kirklands
Fallside Road
Bothwell
G71 8BB
Phone: 01698 858321
To make a complaint about services in Hairmyres Hospital, contact:
Patient Affairs Manager
Hairmyres Hospital
Eaglesham Road
East Kilbride G75 8RG
Phone: 01355 585 325
To make a complaint about services in Wishaw General Hospital, contact:
Patient Affairs Manager
Wishaw General Hospital
50 Netherton Street
Wishaw ML2 0DP
Phone: 01698 366 558
To make a complaint about services in Monklands Hospital, contact:
Patient Affairs Manager
Monklands Hospital
Monkscourt Avenue
Airdrie ML6 0JS
Phone: 01236 713 065
You can also visit the NHS Lanarkshire website for more information.
NHS Lothian
You can write or speak to the Complaints Team at NHS Lothian about your complaint.
NHS Lothian Complaints Team
Waverley Gate
2nd Floor
2 - 4 Waterloo Place
Edinburgh EH1 3EG
Tel: 0131 536 3370
Email: complaints.team@nhslothian.scot.nhs.uk
NHS Orkney
If your complaint is about a GP surgery, dental surgery, optician or pharmacy, please contact them directly. (NHS Orkney should be able to give you the telephone number. You can phone NHS Orkney on 01856 888000).
To make a complaint about other NHS services in Orkney contact:
Patient Experience Officer
Garden House
New Scapa Road
Kirkwall
Orkney KW15 1BQ
Phone: 01856 888 000 (ask for extension 8221)
NHS Shetland
If your complaint is about a GP, dental surgery, optician or pharmacy, please contact them directly.
To make a complaint about other NHS services in Shetland contact:
Complaints Officer
Brevik House
South Road
Lerwick
Shetland ZE1 0TG
Phone: 01595 743 060
Textphone: 18001 01595 743 060
NHS Tayside
If you want to complain about NHS services in Tayside, contact:
Complaints and Claims Manager
Complaints and Advice Team
Level 9
Ninewells Hospital
Dundee DD1 9SY
Freephone: 0800 027 5507
Email: complaints.tayside@nhs.net
NHS Western Isles
If your complaint is about a GP, dental surgery, optician, or pharmacy, please contact them directly.
To make a complaint about other NHS services in the Western Isles, including services provided outside of normal GP surgery hours, contact:
Complaints Officer
NHS Western Isles
37 South Beach Street
Stornoway
Isle of Lewis HS1 2BB
Phone: 01851 702 997
Page last edited: 10 January 2012