Who to complain to...
If you want to make a complaint about the NHS, you can find the relevant local contact details here.
You can find out more about your rights to complain in our leaflet Making a Complaint.
Click on the map to find the contact in your area or click on the heading for your local NHS board below.
- NHS Ayrshire & Arran
- NHS Borders
- NHS Dumfries & Galloway Board
- NHS Fife
- NHS Forth Valley
- NHS Grampian
- NHS Greater Glasgow and Clyde
- NHS Highland
- NHS Lanarkshire
- NHS Lothian
- NHS Orkney
- NHS Shetland
- NHS Tayside
- NHS Western Isles
NHS Ayrshire & Arran
If you want to complain about NHS services in Ayrshire and Arran, contact:
Patient Relations and Complaints Team
NHS Ayrshire & Arran
Eglinton House
Ailsa Hospital
Dalmellington Road
Ayr KA6 6AB
Phone: 01292 513 620
NHS Borders
If your complaint is about a hospital, or community or mental health services, please contact:
Complaints Officer
NHS Borders
Borders General Hospital
Melrose TD6 9BS
Phone: 01896 826 719
NHS Borders Chief Executive is responsible for the management of complaints. You can contact the Chief Executive at:
NHS Borders Headquarters
Newstead
Melrose TD6 9DA
Phone: 01896 825 525
NHS Dumfries & Galloway
To make a complaint about services provided by NHS Dumfries & Galloway, contact:
Chief Executive
NHS Dumfries & Galloway
Crichton Hall
Bankend Road
Dumfries DG1 4TG
Phone: 01387 272 733
NHS Fife
To make a complaint about NHS Fife, contact:
Patient Relation Department
Fife NHS Board
Hayfield House
Hayfield Road
Kirkcaldy
Fife KY2 5AH
Phone: 01592 648 153
Email: patientrelations.fife@nhs.net
NHS Forth Valley
To make a complaint about services in Forth Valley, including services provided outside of normal GP surgery hours, contact:
NHS Forth Valley Patient Relations Team
Headquarters Building
Westburn Avenue
Falkirk FK1 5SU
Phone: 01324 678 530
E-mail: complaints@fvah.scot.nhs.uk
NHS Grampian
For general enquiries about NHS services in Grampian contact:
Corporate Communications
NHS Grampian
Ashgrove House
Foresterhill
Aberdeen AB25 2ZA
Phone: 01224 554 400
Email: grampian@nhs.net
Website: www.nhsgrampian.org
For enquiries about complaints or to make a complaint about services in Grampian, including services provided outside of normal GP surgery hours, contact:
Feedback Service
NHS Grampian
St Martin's House
181 Union Street
Aberdeen AB11 6BB
Phone: 0845 337 6338
NHS Greater Glasgow and Clyde
Complaints Officers in NHS Greater Glasgow and Clyde can be contacted as follows:
Acute Services
To make a complaint about:
- surgery and anaesthetic services
contact:
Complaints Office
Southern General Hospital
1345 Govan Road
Glasgow G51 4TF
Phone: 0141 201 1204
To make a complaint about :
- diagnostic services
- facilities
- oral health services
- woman and children's services
- regional services
- health records
contact:
Complaints Office
Glasgow Royal Infirmary
Castle Street
Glasgow G4 0SF
Phone: 0141 211 5112
To make a complaint about :
- emergency care and medical services
- rehabilitation and assessment services
contact:
Complaints Office
Western Infirmary
Dumbarton Road
Glasgow G11 6NT
Phone: 0141 211 2257
To make a complaint about community health or mental health services, please contact the Mental Health Partnership (MHP), your local Community Health Partnership (CHP) or Community Health and Care Partnership (CHCP):
Mental Health Partnership
Dalian House
350 St Vincent Street
Glasgow G3 8YZ
Phone: 0141 201 4482 or 0141 201 4534
West Glasgow CHCP
Gartnavel Royal Hospital
Modular Building
1055 Great Western Road
Glasgow G12 0XH
Phone: 0141 211 0370
East Renfrewshire CHCP
1 Burnfield Avenue
Giffnock
Glasgow G46 7TL
Phone: 0141 577 3397
East Glasgow CHCP
Templeton Business Centre
62 Templeton Street
Bridgeton
Glasgow G40 1DA
Phone: 0141 277 7450
Renfrewshire CHP
Management Office
Renfrewshire House
Cotton Street
Paisley PA1 1AL
Phone: 0141 842 6231
North Glasgow CHCP
300 Balgrayhill Road
Glasgow G21 3UR
Phone: 0141 201 4123
West Dunbartonshire CHP
Hartfield Clinic
Latta Street
Dumbarton G82 2DS
Phone: 01389 812 318
South East Glasgow CHCP
Forsyth House
151 Coplaw Street
Glasgow G42 7DE
Phone: 0141 276 6707
East Dunbartonshire CHP
CHP Offices
Stobhill Hospital
300 Balgrayhill Road
Glasgow G21 3UR
Phone: 0141 201 4217
South West Glasgow CHCP
Strata House
Cardonald Business Park
135 Fifty Pitches Road
Glasgow G51 4EB
Phone: 0141 276 5236
Inverclyde CHP
Roxburgh House
2nd Floor
108 Roxburgh St
Greenock PA15 4JT
Phone: 01475 558 874
If you do not know which Partnership is responsible for the service you wish to complain about or your complaint is about a GP surgery, NHS dental surgery, an NHS optician's practice or a pharmacy and you do not feel comfortable complaining directly to them, please contact the following office for further information:
Complaints Office
Clinical Governance Support Unit
Dykebar Hospital
Grahamston Road
Paisley PA2 7DE
Phone: 0141 314 4193
If you want to write or speak to someone at NHS Greater Glasgow and Clyde about your complaint, contact:
Greater Glasgow and Clyde NHS Board
Complaints Officer
Dalian House
350 St Vincent Street
Glasgow G3 8YZ
Phone: 0141 201 4477
Text phone for all services: 0141 201 2825
NHS Highland
If you want to complain about NHS services in Highland, contact:
The Complaints Team
NHS Highland
PO BOX 5713
Inverness IV1 9AQ
Phone: 01463 705 997
Email: nhshighland.complaints@nhs.net
NHS Lanarkshire
To complain about services provided by NHS Lanarkshire in the community, including the out-of-hours service, or for advice on complaining about your GP surgery, NHS dentist, optician or community pharmacist, please contact:
Patient Services Department
Strathclyde Hospital
Airbles Road
Motherwell ML1 3BW
Phone: 01698 245 004
To make a complaint about services in Hairmyres Hospital, contact:
Hospital Administration Manager
Hairmyres Hospital
Eaglesham Road
East Kilbride G75 8RG
Phone: 01355 585 325
To make a complaint about services in Wishaw General Hospital, contact:
Hospital Administration Manager
Wishaw General Hospital
50 Netherton Street
Wishaw ML2 0DP
Phone: 01698 366 558
To make a complaint about services in Monklands Hospital, contact:
Hospital Administration Manager
Monklands Hospital
Monkscourt Avenue
Airdrie ML6 0JS
Phone: 01236 713 065
You can also visit the NHS Lanarkshire website for more information.
NHS Lothian
Staff in NHS Lothian can be contacted as follows, but whatever number you contact the staff member will be able to connect you to the most appropriate person to help.
University Hospitals Division:
Contact the Patient Liaison Service to complain about:
Medical services (any non-surgical care) at:
- Royal Infirmary of Edinburgh
- Western General Hospital
- St John's Hospital
- Liberton Hospital
- Royal Victoria Hospital
Tel: 0131 242 3379/84
Surgical, musculoskeletal, renal and gastrointestinal services at:
- Royal Infirmary of Edinburgh
- Western General Hospital
- St John's Hospital
Tel: 0131 537 2390/1383
Midwifery and gynaecology services at:
- Royal Infirmary of Edinburgh
- St John's Hospital
Tel: 01506 522 157
Theatre and anaesthetic services, clinical services eg radiology:
- All sites
Tel: 01506 522 157
- Clinical neurosciences, Western General Hospital
- Edinburgh Cancer Centre, Western General Hospital
- Royal Hospital for Sick Children
- Dental Institute, Audiology at Lauriston Buildings
- Princess Alexandra Eye Pavilion
- Maxillofacial, plastic surgery and burns, St John's Hospital
Tel: 0131 536 0024
Catering, cleaning, car parking etc at:
- Royal Infirmary of Edinburgh
- Royal Victoria Hospital
- Liberton Hospital
Tel: 0131 242 3379/84
Catering, cleaning, car parking etc at:
- Western General Hospital
Catering, cleaning, car parking etc at:
- St John's Hospital
- St Michael's Hospital
- Tippethill Hospital
Tel: 01506 522 157
Catering, cleaning, car parking etc at:
- Royal Hospital for Sick Children
- Lauriston Building
- Princess Alexandra Eye Pavilion
Tel: 0131 536 0024
Contact the Complaints Team about the following community hospitals and clinics:
Astley Ainslie, Belhaven, Corstorphine, Edenhall, Edington, Herdmanflat, Liberton (Lanfine Unit), Loanhead, Roodlands, Rosslynlee, Royal Edinburgh and Royal Victoria (Elderly Mental Health) Hospitals, Ellen's Glen House, Ferryfield House, and Leith Community Treatment Centre.
Tel: 0131 537 9522/ 0131 537 9523
To complain about Community Services (for example district nursing and health visiting), contact:
Edinburgh: 0131 537 9522
East Lothian and Mid Lothian: 0131 537 9523
West Lothian: 01506 522 157
For complaints about GP out of hours service, phone 0131 537 9523.
To complain about a GP, dentist, pharmacist, or optician, you should contact them direct but if you need help and advice with this, phone 0131 537 9234.
You can write or speak to the Complaints Officer at NHS Lothian about your complaint.
Complaints Officer
Lothian NHS Board
Deaconess House
148 Pleasance
Edinburgh EH8 9RS
Tel: 0131 536 9054
NHS Orkney
If your complaint is about a GP surgery, dental surgery, optician or pharmacy, please contact them directly. (NHS Orkney should be able to give you the telephone number. You can phone NHS Orkney on 01856 888000).
To make a complaint about other NHS services in Orkney contact:
Complaints Officer
Balfour Hospital
New Scapa Road
Kirkwall
Orkney KW15 1BH
Phone: 01856 888 000 (ask for extension 8221)
NHS Shetland
If your complaint is about a GP, dental surgery, optician or pharmacy, please contact them directly.
To make a complaint about other NHS services in Shetland contact:
Complaints Officer
Brevik House
South Road
Lerwick
Shetland ZE1 0TG
Phone: 01595 743 060
Textphone: 18001 01595 743 060
NHS Tayside
If you want to complain about NHS services in Tayside, contact:
Complaints and Claims Manager
Complaints and Advice Team
Level 9
Ninewells Hospital
Dundee DD1 9SY
Freephone: 0800 027 5507
Email: complaints.tayside@nhs.net
NHS Western Isles
If your complaint is about a GP, dental surgery, optician, or pharmacy, please contact them directly.
To make a complaint about other NHS services in the Western Isles, including services provided outside of normal GP surgery hours, contact:
Complaints Officer
NHS Western Isles
37 South Beach Street
Stornoway
Isle of Lewis HS1 2BB
Phone: 01851 702 997
Page last edited: 02 December 2009