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- The Charter of Patient Rights and Responsibilities - Information for you
- Access: your rights when using NHS health services in Scotland
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- Feedback and complaints: how to have a say about your care
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Now replaced and superseded by Your health, your rights factsheet Feedback and complaints: how to have a say about your care and have any concerns dealt with. (Version 1, produced in October 2012 - revision date October 2014)
Making a complaint about
the NHS
audio version
This is an audio version of our leaflet called Making a complaint about the NHS. It tells you about how you can complain using the NHS complaints procedure.
To listen to the tracks, click on the links below. The audio clips are presented in MP3 format. All files are between 0.5 and 4 MB in size.
You can:
or listen to each section separately:
- Giving feedback about the NHS
- Making a complaint
- How to complain
- Who can help me with my complaint?
- What if I'm not happy with the way the NHS has handled my complaint?
- How to find out more
- Information about health rights
- Your comments please
(To read the text of the leaflet, you can
download a PDF version by clicking on the photo of
the leaflet above).
Page last edited: 11 April 2013